On a brisk autumn day in mid-November, Jose waits for the Columbus city bus with his caregiver, Joshua Cook, associate director of ARC Industries, a service organization for people with disabilities. Jose, whose last name will not be disclosed for protection purposes, is a middle-aged man with vision impairments.
Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.