‘I feel like a second-class citizen’: readers on navigating cities with a disability

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We asked readers with a disability to share their experiences – good and bad. Their responses show the many ways people can be shut out of their communities.

Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.