What intrigued me was that I was the only person who was not part of the accessibility department, nor do I have accessibility in my job title. Yet that was not the reason why this comment struck me. It was how sincere this man was. I couldn’t help thinking, “Does he not normally hear from other departments on this topic? Doesn’t everyone care about accessibility?”
Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.