Since the advent of home broadband, smartphones and other internet-enabled devices, there has been a shift in how we communicate with each other. The internet has certainly made many aspects of life easier, but for those with a disability, digital exclusion is still a real problem.
Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.