Accessibility features need support, too

A few years ago, Apple Inc. captured yet another huge slice of the consumer market by releasing a new iPhone that was, out of the box, completely accessible to blind and low-vision users. The triumph was stunning on several fronts. First, while blind and low-vision people were texting and sending email using other cellphones, it was only made possible by purchasing secondary software for several hundred dollars. The other feat that amazed was that the iPhone is operated via touch screen controls, no physical buttons to touch and push.