What does someone who’s hard of hearing, someone with a severe ear infection, and a commuter on a packed subway who forgot their earphones have in common? They would all struggle to interact with audio content in a digital interface. There are two primary ways to approach design that can solve problems such as this: accessible design and inclusive design.
Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.