Google’s Administrator Guide to Accessibility


This guide provides information about the accessibility of Google Apps for technical administrators, CIOs, compliance officers, and accessibility specialists for prospective and current Google Apps for Business, Education, and Government customers. Accessibility training personnel may also find the User resources sections useful in developing and delivering training to end users. The guide is designed to give readers a summary of accessibility information for Google Apps, help users understand the current state of accessibility for each supported application, and explain best practices for implementing Google Apps to support users’ accessibility needs. The guide’s primary focus is on the accessibility needs of blind and low-vision users.

Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.