NYC Taxi Dispatch System Launched


New York City’s Taxi & Limousine Commission has launched its new dispatch system for riders who use mobility devices. The accessibility of NYC cabs has been a hotly contested issue since December 2011 when afederal judge ruled that New York City’s taxi fleet had violated the Americans With Disabilities Act. However, a Federal Court of Appealsoverturned that ruling on June 29th, 2012. Riders with mobility disabilities in New York City will not be seeing an increase in the number of accessible taxis or the creation of street hailing for accessible cabs, but they will be able to use a new dispatch service for accessible taxis.

Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.