RNIB Gets Tough With bmibaby Over Accessibility

The Royal National Institute of Blind People (RNIBP) has sued the UK airline, bimbaby, over the accessibility of its website. People using screen readers or non-mouse navigation were unable to buy plane tickets online, and were instead directed towards buying tickets by phone, at times paying fees to do so. Customers were also concerned that they were missing out on the best deals, and up to date flight information.
RNIBP approached bimbaby in 2010, after receiving several complaints about the website. RNIBP was commissioned by bimbaby to assess the website, and supplied the airline with a report of their findings in 2011. However, as changes to the website have still not been made, RNIBP decided to take legal action.