Scott Crawford hasn’t driven a car in 20 years. A retired clinical neuropsychologist, Crawford relocated from Miami to his hometown of Jackson, Miss., in 2006, seven years after developing primary progressive multiple sclerosis. When his illness put him in a wheelchair, the bus became his lifeline, that is, when it didn’t leave him behind, which happened often and sometimes still does.
Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.