For less than the cost of a single bus, however, Metro might be the first transit agency in the country to take a significant step across an entire bus system that could open riding options to scores of vision-impaired customers with the use of a smartphone.
Universal Design (UD) is an approach to design that increases the potential for developing a better quality of life for a wide range of individuals. It is a design process that enables and empowers a diverse population by improving human performance, health and wellness, and social participation (Steinfeld and Maisel, 2012). It creates products, systems, and environments to be as usable as possible by as many people as possible regardless of age, ability or situation.
