The No. 1 thing you’re getting wrong about inclusive design

In the new book Mismatch, designer Kat Holmes demystifies the buzzy design process embraced by companies, from Microsoft to Google.
The Same, But Different: Breaking Down Accessibility, Universality, and Inclusion in Design

The terminology and concepts of accessibility, inclusive design, and universal design are often intertwined. I think they interrelate, and each has an important meaning of its own.