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When Empathy Isn’t Enough

Illustration with pale yellow background. There are four figures, all sitting down. One of the figures is sitting in a wheelchair

Designers need to go beyond empathy to include the disabled community as participants in design solutions.

Body Fit

Father and son using multiple hand dryers set at different heights

Accommodating a wide a range of body sizes and abilities: The dryers are arranged on the wall in three rows of 6 each to provide room for several people of all sizes the opportunity to dry off after water play. They can also be used to dry different parts of the body like heads and […]

Comfort

Aeron Chair

Keeping demands within desirable limits of body function and perception The design features of the Aeron Chair provide a supportive and comfortable chair that helps to reduce back injuries caused by the stress on the back of prolong periods of seated work. The Aeron chair includes an innovative mesh seat and back to keep the […]

Awareness

people at reception desk with multiple heights. Lobby area has tactile markings

Ensuring that critical information for use is easily perceived The tactile guide tiles on the floor of this hotel lobby guide people from the entry, as well as other areas of the hotel, to the reception area. A different type of tile is used to mark the location of the pathways and waiting areas. These […]

Understanding

train destination location indicator with unique color coding

Making methods of operation and use intuitive, clear and unambiguous In the newest subway cars in New York, electronic displays are mounted above the door that illustrate, with color and illumination, the progress of the train along its route. The next and last stops are also displayed at the respective ends of the display. These […]